Tuesday, 28 August 2012

Change is coming

RE: Mastering IT Change Management Step Two: Moving from Ignorant Anarchy to Informed Anarchy by Ken Dietal

In the past changes to IT services were made, and the only indication that a change had been made was at the coalface. These changes sometimes are disruptive to workers, so a call to helpdesk is understandable. Sometimes the helpdesk were not aware of the change either, so an incident report was logged and sent to the developers who said "yeah I know".

Modern change management has gone a long way to fuse these "islands of knowledge". We now have procedures to keep everyone in the loop. From submission to implementation, every stakeholder informed, even the reluctant ones. The process can be a little cumbersome, however, when emergency changes are needed. In these cases the two review steps are bypassed to expedite changes.

In conclusion, I praise the new changes. It removes some of the "yeah I know" exchanges between helpdesk and change implementer.

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